Shipping policy

📦 Shipping, Returns & Exchanges Policy

At Quality Living Furniture, we’re committed to delivering high-quality furniture with exceptional service. Below you'll find everything you need to know about shipping, returns, and exchanges.

🚚 Shipping Policy

We currently ship across all of the United States. Shipping rates and delivery times vary depending on your location and the size of your order.

Shipping Rates & Delivery Times

Note: We do not currently ship to Alaska, Hawaii, Puerto Rico, or international addresses.

Order Processing

  • Orders are processed Monday through Friday, excluding holidays.
  • Orders placed after 12 PM (PST) or on weekends will begin processing on the next business day.
  • You’ll receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Restrictions

  • No shipping to P.O. boxes or APO/FPO addresses.
  • Delivery delays may occur during peak seasons, weather events, or carrier issues.

🔁 Returns & Exchanges Policy

We want you to love your purchase! If something’s not right, we offer returns (within 14 days) or exchanges on eligible items within 14 days of delivery.

Return Eligibility

Items must be:

  • Unused, undamaged, and in original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

  • Items damaged due to misuse or improper assembly

Exchanges

If your item arrived damaged or incorrect, please contact us within 48 hours of delivery. We’ll coordinate a resolution after review.

Refunds

Once your return is received and inspected:

  • Refunds are issued to your original payment method (minus shipping/restocking fees if applicable).
  • Please allow 10 business days for the refund to reflect in your account.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us here.

Return Shipping

  • Customers are responsible for return shipping unless the issue is our fault.
  • Use a trackable shipping method and keep your return receipt.

🛠️ Damaged or Defective Items

If your item arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Include your order number and clear photos of the issue in your message
  3. We’ll assess and offer a replacement, refund, or repair solution

📬 Start a Return or Get Help

If you need help with a return, exchange, or have a shipping question, please reach out via our Contact Us page. Our team will respond promptly during regular business hours.